Cancellation and refund

The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App.
If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway.
ANMP Pharma shall not be liable:
- If any transaction does not fructify or may not be completed;
- For any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations;
- In respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Cancellation and Refund Policy

Cancellation of an appointment can only be done at least two hours before the appointment time. Beyond that, no refund will be entertained.
The refund amount will be transferred to the user’s bank account within 5 to 10 working days after the cancellation.
All video consultations are non-refundable.
The cancellation policy only entails a refund of consultation fees. The convenience fee will not be refunded in case the cancellation is initiated by the user.
At the time of cancellation, the refund will be made via the same source of payment and will be subject to the payment terms of the respective source.